Crosses for Mary allows for returns per the policy here. Please follow the steps below.
You may return unopened items within 30 days for a merchandise replacement or store credit, and we'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Cash refunds are not available.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your store credit or merchandise replacement once we've received and processed the returned item.
All shipping is done through UPS or USPS. If you have a UPS account and would like us to use your shipper account for your order, please let us know. We ship only within the United States and Canada, as long as it is not a PO Box. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations. Costs related to international shipping are your responsibility; i.e., customs, duties, etc.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Note: UPS Ground is our standard method unless shipping overseas, then we will use least expensive method available or as directed by you.